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RESPONSE TO COVID-19
In keeping with recommendations from the Government of British Columbia, the College of Psychologists of British Columbia, the British Columbia Psychological Association, and the Canadian Psychological Association, Kim Wolff Psychological Services has temporarily changed the way service is provided.
At present, most appointments are offered remotely using encrypted peer to peer audiovisual communication. Prior to your appointment you will be sent a link so that you can join the meeting. It is strongly recommended that you find a private place to meet without distractions, interruptions or the concerns of others overhearing our conversation. We recommend checking with your extended health carrier to ensure that telehealth sessions are eligible for reimbursement.
Psychoeducational assessments are conducted in person. During these appointments every effort is made to ensure optimal social distancing, and touched surfaces are cleaned after each appointment. As well, additional safety measures are implemented during the assessment session.
- Client temperature via non contact thermometer will be taken prior to the appointment
- Examiner and client using facial protection in the form of a face shield and/or face masks
- The presence of a clear acrylic partition between the examiner and client
- Increased distance between the examiner and client
- Assessment sessions limited to 90 minutes
- Hand sanitizer available
A limited number of therapy appointments are available in office. For these appointments, masks must be worn. Wolff Psychological Services will provide a mask if the client does not have one.
If you feel unwell or if ANY of the following is true, please call and re-schedule your appointment or book a telehealth appointment. There is no charge for late cancellations due to any physical symptom during this time.
If, in the last 14 days, you have:
- Returned from travel outside of Canada
- If you are awaiting test results for Covid-19
- Been in close contact with anyone diagnosed with or awaiting test results for Covid-19.
- Lived or worked in any setting that is part of a Covid-19 outbreak.
- Been advised to self-isolate or quarantine at home by public health.
Or, if you have new onset of any of the following symptoms, for any reason:
- Cough (new or worse than usual)
- Shortness of breath
- Nausea and/or vomiting
- Runny nose / nasal congestion
- Sore throat or painful swallowing
- Loss of sense of taste or smell
- Loss of appetite
- Muscle aches
As part of COVID19 specific informed consent, clients who participate in in-person psychoeducational assessment, must be advised of, and provide their acknowledgement of, my obligation to provide contact information to appropriate health authorities for contact tracing when required. This situation could arise if I positive for COVID‐19, when the client tests positive for COVID‐19, or when another client who has attended the same physical space or any other contact of myself has tested positive for COVID‐19.
Clients understand that there are certain risks associated with attending an in-person session. If you have concerns regarding any of the protocols in place, I encourage you to speak with me ahead of your appointment so I am able to address your concerns.